Warranty

Fill warranty form

The construction warranty is valid for a period of two (2) years from the date of handover of the new apartment or commercial premises, unless stated otherwise in the contract.
The warranty period for permanently installed equipment and technical systems is six (6) months, or a longer period if provided by the manufacturer.

In emergency situations (e.g. water leaks, electrical faults), the owner must immediately contact the building manager or apartment association, and the designated emergency service, in order to resolve the situation as quickly as possible.
In addition, a note must be submitted immediately also to Hausers via the adjacent form.

When reporting a warranty issue, please describe as precisely as possible in which room, when, and under what circumstances the defect occurred.

The procedure for handling defects covered by the warranty, as well as maintenance instructions, is described in more detail in the user manual. We would like to specifically draw your attention to the following:

The warranty covers defects that have occurred due to the contractor’s fault; are caused by defective materials or equipment; are not the result of normal wear and tear, improper use, or insufficient maintenance.

Documentation of required maintenance work is a prerequisite for carrying out warranty repairs.
Generally, non-urgent defects may, at the contractor’s discretion, be carried out collectively at the end of the warranty period.

If, for any reason, it is not possible to describe the warranty claim via the adjacent notification form, please submit your warranty claim by email to garantii@hausers.ee

Notice of warranty work

Object* Apartment number

First and last name* Phone number* Email address*

Possible time for reviewing/performing the work from* Date of transfer/acceptance of immovable property*

Is this a list of cases at the end of the warranty period or an individual accident? End of warranty period listSingle warranty incident

Room name* The nature of the problem, its location, and when it occurred*

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Room name* The nature of the problem, its location, and when it occurred*

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Depending on your internet speed, it may take a few minutes for your complaint to be sent. We will have received the information when you see a notification message on the screen and when you receive a confirmation email at the address you entered in the form.